General Policy

Due to the nature of financial trading services and digital products, all sales are generally considered final. However, we understand that exceptional circumstances may arise.

Refund Eligibility

• Technical Issues: Refunds may be considered if our platform experiences significant technical failures that prevent trading for extended periods.
• Unauthorized Transactions: If you can prove that a transaction was made without your authorization, we will investigate and may provide a refund.
• Service Interruption: In cases where our services are unavailable for more than 24 consecutive hours due to our technical issues.
• Duplicate Charges: If you have been charged multiple times for the same service or package.

Non-Refundable Items

• Trading losses due to market volatility
• Copy trading losses from followed traders
• Mining package investments after activation
• Subscription fees for premium features already used
• Withdrawal fees and transaction costs

Refund Timeline

Refund requests must be submitted within 7 days of the transaction date. Approved refunds will be processed within 5-10 business days to the original payment method.

How to Request a Refund

1. Contact our support team through the Support page
2. Provide your account details and transaction information
3. Explain the reason for your refund request with supporting documentation
4. Our team will review your request within 2-3 business days

Important Notes

Contact Information

For refund inquiries, please contact us:

• Email: refunds@bigtraderpro.com
• Phone: +1 (555) 123-4567
• Support Hours: Monday - Friday, 9:00 AM - 6:00 PM EST